Customer Service Specialist

Customer Service Representative – Qistiq Qistiq is hiring a friendly, responsible, and detail-oriented Customer Service Representative to support our growing customer base. Responsibilities: Respond to customers through email, chat, phone, and support tickets Assist with account verification, subscriptions, cash-advance requests, repayments, and bank-transfer questions Explain Qistiq’s services and policies clearly and professionally Escalate payment, fraud, or technical issues to the appropriate team Protect customers’ personal and financial information Document every interaction accurately in our support system Follow up with customers until their concerns are resolved Qualifications: Previous customer service or financial-services experience preferred Excellent written and spoken English Strong communication and problem-solving skills Professional, patient, and comfortable assisting customers with sensitive financial matters Reliable internet connection and ability to work independently Experience with support-ticket systems is a plus Position: Remote Schedule: Full-time or part-time Compensation: Based on experience