Customer Support Specialist (Universal Team)

Hey there!

Are you ready to join a fast-growing international travel-tech company and be a part of an awesome team? At RateHawk, we’re passionate about travel and technology, and we’re looking for a Customer Support Specialist (Universal Team) to help us keep our clients happy and our operations smooth.

Who We Are:

We’re a fast-growing international travel-tech company with an amazing team, a fantastic culture, and plenty of opportunities for growth. If you love helping people and solving problems, we’d love to hear from you!

Requirements

What You’ll Do:

Rapidly and effectively resolve client issues: Processing additional services requests for business travel bookings (European market)
Advise clients: Provide expert advice on bookings and our products
Communicate: Engage with suppliers, hotels, and clients via email and phone
Work with systems: Utilize CRM systems and our internal databases efficiently

What We’re Looking For:

English Proficiency: Upper Intermediate level (both spoken and written) + Italian language proficiency (B2)
Soft Skills: Kindness, empathy, stress-resistance, politeness, and responsibility
Quick Learner: Ability to learn quickly and stay results-focused
Tech Requirements: A functioning computer and microphone
Travel Knowledge: Understanding of the travel business and booking systems is an advantage!

Benefits

What We Offer:

Remote Work: Work from the comfort of your home
Great Team: Join a young and active team of super specialists
Flexible Schedule: 5\2 from 10 a.m. to 7 p.m. GMT+3.
Competitive Salary: Earn a base salary of 800 EUR + up to 300 EUR gross bonus based on KPI
Challenging Tasks: Tackle interesting and ambitious tasks that will elevate your professional skills
Continuous Learning: Access to seminars, trainings, and conferences. We’ll even help you get to any conference you want to attend
Perks: Enjoy corporate discounts on hotels and other services

The Process:

Application and Assessment: You’ll receive an assessment link when you apply, if there’s a match, you’ll be invited to an interview with our HR
Meeting with HR: A friendly chat with our HR team
One minute Internet Speed Test: Just to make sure you’re all set for remote work
Interview results and offer!

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If this sounds like the perfect fit for you, we’d love to hear from you! Apply now and let’s create amazing travel experiences together!