Customer Care Representative (French) – Remote

Customer Care Representative (French) – Remote for Mobile Services Project

Start: July 2026

Contract: Freelance cooperation agreement | Remote: 100%

Languages: French (C2) and English (C1)

About TalentWorldGroup

TalentWorldGroup is a global multilingual contact center focused on remote work solutions and long-term collaboration. We promote flexibility, professional growth, and international teamwork.

Position Overview

We are currently hiring French-speaking Customer Care Representatives to support a mobile phone rental service provider in France.

In this role, you will handle inbound customer interactions, assisting users with inquiries related to their mobile phone rental services. You will provide clear, professional, and customer-focused support while ensuring a smooth and positive customer experience.

Responsibilities

Customer Support (Inbound)

Handle inbound customer support calls
Assist with inquiries related to mobile phone rentals and services
Provide clear, friendly, and professional communication
Resolve customer concerns efficiently

Operations & Documentation

Accurately document customer interactions
Follow internal processes and guidelines
Ensure high-quality service standards

Profile

C2 French and strong English (C1)
Previous customer support experience
Experience handling inbound calls
Strong communication and problem-solving skills
Comfortable working independently in a remote environment

Schedule

Monday to Friday
3–4 hours per day
Operating hours: 09:00 – 18:00 (CEST)
Flexibility required within this timeframe

Compensation & Training

€11/hour
Training duration: 1 day
Paid training
Training start date: July, 2026

Technical Requirements

Stable wired internet connection (LAN required)
Desktop or laptop (Windows 11 or macOS 14 minimum)
Minimum 1.8 GHz processor, 8 GB RAM, 10 GB free disk space
Wired USB headset

Why Join TalentWorldGroup

Fully remote, flexible setup
Freelance cooperation agreement
Long-term project potential
Performance-based incentives (bonuses and paid leave hours)
Opportunity to work with international clients
Structured onboarding and support