Customer Communication Specialist

We’re looking for a warm, energetic, kind, and empathetic Customer Communication Specialist to own the client experience from first inquiry through project completion and beyond. In this role you’ll be the main point of contact for clients answering phone calls, responding to text messages, emails, and social media direct messages, booking appointments, keeping detailed job notes in our CRM, and coordinating between the office and field teams. If you are an extroverted communicator who loves jumping on calls, solving problems with empathy, and keeping schedules tight you’ll feel right at home.

Qualifications

Years of Experience: 1–3 years in customer service, communications, or administrative support
CRM Tool: Housecall Pro experience preferred (or general CRM familiarity); GoHighLevel experience is a plus
Softwares: RingCentral (or similar phone dialers like Ringover), Google Suite (Gmail, Calendar, Drive), Slack basics
Industry Knowledge Required: Construction, home services, or related customer-service experience preferred (sales experience is a plus for handling escalations/upsells)

Position Description

Working Hours: Flexible schedule determined by operational needs (~8 hours/day). Schedule details to be confirmed with client.
Working Days: 5 days a week
Days Off: Saturday and Sunday
Work Location: Fully-remote, you can work from anywhere
PTO (Paid Time Off): Approved time off on Lebanese national holidays (~14 days annually) or flexible use of 6–7 paid US holidays with advance notice
Salary Range: $1,000 – $1,500