Customer Happiness Specialist

Responsible for ensuring customer satisfaction and loyalty through proactive engagement, problem resolution, and personalized support.

RESPONSIBILITIES
Actively manage the happiness of our customers.
Ability to understand Gameball product features and use cases to become a product expert.
Effectively resolve customer inquiries in a considerate and timely manner.
Ability to build weekly reports about customer issues and inquiries to help product and customer success teams enhance our customer experience.
Identify, escalate, and prioritize bugs found in the system based on customer feedback.
Send health check messages to help the clients using the product.
Upsell Gameball features and services for low-tier customers.
Collect positive customer reviews to increase Gameball app’s credibility and ratings.
Look into improving the process regarding the customers and internally with the tech team.

REQUIREMENTS
Bachelor’s Degree in Computer Engineering, Business Informatics, or any relevant field
Excellent English (verbal and written), Communication Skills, Interpersonal Skills, People Skills
Familiar with cloud services, e.g., Intercom, Trello, Google Drive
2-3 years; SaaS is a plus