Join our team and build your career with us
CEQUENS is a leading global communications platform as a service (CPaaS) provider that simplifies customer engagement for businesses through its innovative, reliable, and secure communication solutions. Established in 2011, CEQUENS offers a comprehensive suite of APIs, including SMS, WhatsApp for Business, Voice, Push Notifications, and more, enabling seamless and personalized interactions across multiple channels. Our partner network covers MEA region with international access to messaging hubs worldwide and our clients include major banks, credit cards, digital payments, OTT applications, government authorities, health and education, and other industry verticals.
Job Overview:
The SMS Wholesale Account Manager is responsible for managing and expanding wholesale SMS trading relationships with global partners, including aggregators, MNOs, and enterprises. This role focuses on maximizing revenue, profitability, and traffic volumes through strategic account management, commercial negotiations, and market analysis.
Key Responsibilities
Account Management
Manage day-to-day relationships with wholesale partners, including SMS aggregators, hubs, and operators
Act as the primary point of contact for assigned wholesale accounts
Ensure timely resolution of disputes, billing issues, and service delivery challenges
Build long-term partnerships by providing excellent customer support and proactive communication
Business Development & Sales
Negotiate commercial agreements (buy/sell rates, traffic commitments, routing terms)
Drive revenue growth by increasing traffic exchange and margins on assigned accounts
Develop strategies for competitive pricing and profitable trading in line with company targets
Market & Commercial Analysis
Monitor A2P SMS market trends, traffic flows, and competitor activities
Analyze buying and selling routes to maximize profitability through traffic mixing and optimization
Track account performance (volumes, margins, quality KPIs) and report to management
Operational & Technical Coordination
Coordinate with the routing/operations team to ensure high-quality SMS delivery
Support fraud prevention and compliance efforts by ensuring traffic aligns with regulations and partner requirements
Work closely with finance to ensure accurate invoicing, timely collections, and dispute management
Requirements
Education & Experience
Bachelor’s degree in Business, Telecommunications, or related field
3-5 years of experience in SMS wholesale, carrier relations, or telecom account management
Strong track record in commercial negotiations and managing global accounts
Skills & Competencies
Deep understanding of A2P SMS market dynamics, pricing, and routing
Excellent negotiation, communication, and relationship management skills
Analytical mindset with strong numerical and reporting skills
Ability to work under pressure in a fast-paced, trading-driven environment
Fluency in English (additional languages are a plus)
Why Join Us
Opportunity to work with a global SMS aggregator with strong growth ambitions
Exposure to international markets and high-value telecom partnerships
Competitive salary, commission structure, and growth opportunities
