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WILTAEC provides integrated solutions for hanging and supporting systems, mechanical and electrical identification, and specialized engineering services. The company’s product range includes clevis and band hangers, riser supports, clamps, and related components for secure installation in building systems. WILTAEC also offers identification solutions such as labels, tags, safety signs, and detectable tapes to support safe and compliant operations. Its engineering services span design review, technical calculations, drafting, and building information 3D modeling with clash detection, helping clients improve project quality and efficiency. This combination of products and services positions WILTAEC as a partner for construction, engineering, and industrial projects seeking reliable technical support.
Role Description The Telesales Specialist is a full-time, remote role responsible for generating and nurturing leads, promoting WILTAEC’s product and service portfolio, and closing sales over the phone and through online communication channels. Day-to-day activities include making outbound calls, responding to inbound inquiries, qualifying prospects, and presenting tailored solutions that address customer needs in hanging systems, identification products, and engineering services. The role involves maintaining accurate records in the CRM, preparing quotations, following up on proposals, and coordinating with internal teams to ensure smooth order processing and customer satisfaction. The Telesales Specialist will also provide basic product guidance, share technical information obtained from internal experts, and contribute feedback on customer trends to support sales strategies. Collaboration with sales management to meet individual and team targets, while delivering professional and courteous customer interactions, is a key part of the role.
Qualifications
Strong Sales skills with experience in telesales or inside sales, ideally in technical, industrial, or engineering-related products.
Excellent Communication skills, including clear phone etiquette, active listening, and professional written communication.
Customer Service and Customer Support capabilities to handle inquiries, resolve issues, and build long-term relationships.
Ability to deliver Training and product guidance to customers on basic features and benefits, leveraging internal technical resources when needed.
Comfort working remotely full-time, with good time management, self-motivation, and proficiency using CRM and collaboration tools.
Basic understanding of construction, engineering, or industrial environments is beneficial; willingness to learn technical product details is essential.
Previous experience in B2B sales or contact center environments is an advantage.
High school diploma required; an associate or bachelor’s degree in business, marketing, or a related field is preferred.
