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Responsible for managing the full order lifecycle from receipt in the system through completion and closure, ensuring data accuracy, policy compliance, and a smooth customer experience.
Work Schedule: Rotational working days and hours.
Key Responsibilities
Process incoming orders in the system and ensure accurate data entry
Contact customers to confirm order details and obtain any missing information
Review orders and perform validation in line with approved policies and procedures
Track and follow up on orders step by step, coordinating with relevant departments until completion
Review financing applications and ensure they meet all requirements and conditions
Submit financing requests to funding entities and follow up on their status until a decision is issued
Clearly explain policies and procedures related to orders and financing to customers
Handle notes, discrepancies, or missing items and re-coordinate with customers when needed
Ensure all required documents and system requirements are completed before closing
Close completed orders in the system and document all actions taken
Maintain high service quality and operational accuracy
Required Skills & Qualifications
High attention to detail in data entry and review
Strong customer communication skills
Ability to manage and follow up on multiple orders simultaneously
Understanding of operational processes and financing procedures
Proficiency in systems and computer applications
Problem-solving skills and quick decision-making
Strong organization and time management skills
Demonstrates flexibility and the ability to adapt to changes in a way that serves business needs and goals
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
