Implementation Specialist

Your Journey at Concentrix Starts Here:

At Concentrix, our mission is to be the greatest customer engagement services company in the world, rich in diversity and talent. We believe in doing right by and for people, our clients, their customers, our staff, our communities, and our planet.

We can not achieve this vision without you!

If you have an interest in improving business performance for the world’s best brands in over 40 countries spanning 6 continents, please continue reading. There are a few characteristics we look for across all our hires regardless of the team they are working for. If this is you, we would love to discuss career opportunities with you.

Are you ready to reimagine the world?

Do you have high integrity and are you tenacious in your pursuit of excellence?
Does working for a company who invests in the future and is disruptive in the marketplace intrigue you?
Are you bold in your decisions, and do you have contrarian views on how to run a business?
Do you value knowledge, openness, and transparency?
Are you fanatical in your pursuit to continue improving your capabilities?
You have a can-do attitude and create high-quality work on quick timelines?
Do you desire to be on the winning team?

In our Concentrix Catalyst team, you will be working with the engine that powers the experience design and engineering capabilities at Concentrix. A leading global solutions company that reimagines everything CX through strategy, talent, and technology. We combine human-centered design, powerful data, and strong tech to accelerate CX transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

We’re a remote-first company looking to hire the absolute best talent all over the world.

Job Description:

We are looking for an experienced Solutions Implementations Specialist to guide engagement and product adoption for packaged Solution Services customers. As a Solution Implementation Specialist, you work closely with Sales, Customer Success, Training and Consulting teams to achieve successful implementations. You ensure customers have the best experience right out of the gate, leading to higher adoption, retention and expansion opportunities for leveraging their SaaS platform.

You Will:

Recommend and build solutions that accelerate time to value for customers within Solution Services offering guidelines
Help configure successful application integrations such as Jira, Salesforce and Microsoft Dynamics
Become the subject matter expert (SME) on product capabilities
Expand upon the client solution portfolio, demonstrating best practices in implementation for use cases across variety of industries and departments
Provide feedback to our Product & Platform Engineering teams that inform additional product and service sales opportunities
Develop processes and best practices to ensure customers are realizing the greatest possible value
Expand upon the client solution portfolio, demonstrating best practices in design for use cases across variety of industries and departments
Determine solution feasibility and costing to support our Sales team for new engagements
Review and validate solution designs produced by other Services team members
Provide feedback to our Product & Platform Engineering teams that inform
Be the subject matter expert (SME) on product capabilities

You Have:

2+ years of experience in Business Management Consulting or related field Hands-on working experience in the configuration, customization, and Implementation of solutions
Project Management skills: timeline, scope management, project execution.
Hands-on experience in all aspects of solution delivery including scoping, design, configuration, customization, and implementation of SaaS applications
High level of motivation, excellent at follow-up, team-player that delivers within defined timelines
Strong communication skills (written, verbal, presentation), with the ability to explain technical subjects to non-technical end-user personnel in large enterprises
Curious collaborator with the desire to work in a team environment
Bachelor’s degree or 3+ years of equivalent work experience

Work Set-up:

8:00 AM – 5:00 PM UK Time
Work from home

More About Concentrix:

Concentrix Corporation (Nasdaq: CNXC) is a leading global provider of customer experience (CX) solutions and technology, improving business performance for some of the world’s best brands including over 100 Fortune Global 500 clients and more than 125 new economy clients. Every day, from more than 40 countries and across 6 continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and help differentiate our clients by reimagining everything CX through Strategy + Talent + Technology. Concentrix provides services to clients in our key industry verticals: technology & consumer electronics; retail, travel & ecommerce; banking, financial services & insurance; healthcare; communications & media; automotive; and energy & public sector. Visit www.concentrix.com to learn more.