Join our team and build your career with us
LO.LA is a fast-growing beauty retail and technology company building the future of beauty commerce across online and offline channels. We operate e-commerce, retail stores, fulfillment operations, and are expanding into private label and services.
We are looking for a strong, execution-focused Head of Operations to lead and optimize our entire operational engine.
Role Overview
The Head of Operations will be responsible for ensuring that all company operations run smoothly across:
E-commerce fulfillment
Offline retail store operations
Inventory & warehouse management
Third-party and in-house delivery
Operational systems & process improvement
This is a hands-on leadership role for someone who thrives in high-growth environments and can handle pressure, scale, and complexity.
Key Responsibilities
🔹 Operations Leadership
Oversee daily operations across e-commerce and retail
Lead and manage the operations team (warehouse, dispatch, inventory, store ops)
Ensure operational KPIs are met (delivery success rate, order accuracy, inventory turnover)
🔹 Inventory & Supply Chain
Ensure smooth inventory movement between warehouse and retail
Reduce stock discrepancies and dead inventory
Monitor stock forecasting and replenishment planning
🔹 Delivery & Fulfillment
Manage relationships with 3PL providers
Oversee in-house delivery performance
Improve delivery success rate and reduce returns
🔹 Systems & Process Innovation
Develop and optimize operational workflows
Implement automation and efficiency improvements
Identify bottlenecks and build scalable solutions
🔹 Performance & Reporting
Track KPIs across fulfillment, delivery, and store performance
Build dashboards and operational reporting frameworks
Requirements
3–5 years of experience in operations, supply chain, logistics, or retail operations
Experience managing teams
Strong analytical and problem-solving skills
Comfortable working long hours in high-growth environments
Extremely detail-oriented and execution-driven
Strong leadership and communication skills
Experience in e-commerce or retail is a strong plus
Ideal Candidate
Hardworking and resilient
Loves building systems and structure
Takes ownership
Thinks long-term scalability
Comfortable working in fast-paced startup environments
