Join our team and build your career with us
We are looking for a proactive and detail-oriented Guest Communications Virtual Assistant to support our vacation rental operations. This role focuses on managing guest conversations, assisting with social media and marketing efforts, and supporting revenue-related tasks to help maximize bookings and guest satisfaction.
This is an ideal role for someone who enjoys engaging with people, understands the hospitality mindset, and has exposure to short-term rental operations.
Key Responsibilities
Guest Communications
Manage guest inquiries across platforms (Airbnb, Vrbo, direct bookings, email, WhatsApp, etc.)
Respond to pre-booking, in-stay, and post-stay messages in a timely and professional manner
Build rapport with guests and ensure a smooth guest experience
Coordinate with internal teams to resolve guest concerns efficiently
Marketing & Social Media Support
Assist with social media posting, engagement, and basic content coordination
Respond to comments and messages on social platforms as needed
Support promotional campaigns, announcements, and listing visibility efforts
Maintain brand tone and consistency across communication channels
Revenue & Operations Support
Assist with pricing updates, calendar management, and availability checks
Support revenue management tasks such as rate adjustments and occupancy tracking
Monitor bookings, cancellations, and special offers
Maintain accurate records and update systems/CRMs
Requirements
Experience in guest communications, customer support, or hospitality (vacation rentals preferred)
Familiarity with Airbnb, Vrbo, or short-term rental platforms is a strong plus
Basic understanding of social media marketing and online engagement
Exposure to revenue management, pricing tools, or booking optimization is preferred
Strong written and verbal English communication skills
Highly organized, reliable, and comfortable working remotely
