Customer Service Representative

Avnzor is a fast-growing wellness and e-commerce company built for the Kingdom of Saudi Arabia, powered by a diverse, global team working across multiple regions.

Our teams collaborate across the Middle East, USA, and Asia, delivering a trusted, high-quality customer experience across markets and channels.

We are expanding our Customer Experience team and are looking for a Customer Service Representative based in Egypt or Jordan to support our growing customer base.

Role Overview

We are looking for a Customer Service Representative with at least 2 years of experience in customer support, ideally within e-commerce, retail, or service-driven environments.

This role will work directly with the Head of Customer Service, supporting daily operations and ensuring a consistent, high-quality customer experience.

What You’ll Own

• Handle customer inquiries via chat, email, and phone

• Resolve order, delivery, payment, and product-related issues

• Provide clear, empathetic, and solution-oriented support

• Escalate complex cases to the Head of Customer Service when required

• Maintain accurate customer records and case notes

• Support refunds, returns, and exchanges processes

• Work closely with operations, warehouse, and tech teams

• Meet response time and quality SLAs

What We’re Looking For

• Minimum 2 years of experience in a customer service role

• Strong communication skills (Arabic required; English a strong plus)

• Experience in e-commerce, retail, or call center environments preferred

• Ability to handle customers professionally under pressure

• Strong problem-solving and ownership mindset

• Comfortable working with CRM and support tools

• Reliable, organised, and customer-focused

Why Join Avnzor

• Work closely with leadership and decision-makers

• Be part of a growing regional brand

• Clear processes and performance expectations

• Opportunity for growth within customer experience roles

• A fast-moving environment with high standards

📍 Location: Egypt