Customer Service Representative

Hey, you! Wanna become #OneOfUs?

We are on the lookout 🕵🏻 for the next awesome customer-focused communicator to join our HKR team as a Customer Service Representative, working for a US-based client in handling written customer support across digital channels. 🇺🇸

Btw, HKR was remote before it was even cool! 😎

Remote is allowed, encouraged, and the norm. Now, and forever. There’s only one catch, and it comes from this guy:

“Whatever you are, be a good one” – Abraham Lincoln.

To apply, please fill out our external form. 🤞🏼

(You will be redirected to it automatically, once you click “Apply”).

What you’ll be doing?

🔸 Respond to customer inquiries via written channels only (email, chat, tickets, social platforms).

🔸 Provide clear, friendly, and accurate support in both English and Arabic, ensuring an excellent customer experience.

🔸 Resolve customer issues by following internal guidelines and escalating complex cases when needed.

🔸 Keep records up to date by documenting interactions and outcomes in the CRM system.

🔸 Collaborate with internal teams to ensure timely and consistent solutions for customers.

🔸 Maintain high quality standards, response times, and customer satisfaction metrics.

🔸 Continuously learn about the client’s products, services, and updates to better assist customers.

About you

✍️ You have experience in customer service or a strong interest in written customer support.

✍️ Your English is at B2 level (written), and your Arabic is C1–C2 level (written), with excellent grammar and clarity.

✍️ You’re comfortable communicating only in writing—no calls or voice support involved.

✍️ You’re detail-oriented, patient, and genuinely enjoy helping people.

✍️ You’re familiar with CRM tools, helpdesk platforms, or are quick to learn new systems.

✍️ You can manage multiple conversations at once while staying organized and calm.

✍️ You’re proactive, reliable, and open to feedback and continuous improvement.

Perks

💰 Fair market pay

🏠 Remote, full-time job – work as an independent contractor from the comfort of your own home!

🕐 9 AM – 6 PM GST schedule (with 1 hour of lunch break 🍕)

🥳 Start-up culture, young team, no egos, no BS

About Us

✨ At HKR, we’re all about the start-up life—innovative and dynamic, not corporate and stuffy. We’re on a mission to simplify global HR.

✨ Transparent culture, tech-savvy, and quick decision-making.

✨ Feedback fuels our growth, and we celebrate all wins. Meritocracy is our game; it’s what you bring to the table that counts.

✨ Fantastic mix of US clients with more to come.

✨ We value ownership and getting things done. We ask, “How much did you care?” If you’re passionate, you’re nailing it.

✨ Ideal for creative minds who love contributing ideas and improving processes.

✨ Oh… and we don’t waste time in useless meetings.

Location

🧭 Based in Bucharest and Cluj, Romania, we’re remote-first. Whether you work from home or pop into the office, we support what works best for you. Embracing change is who we are.