Customer Service Representative

We are looking for a customer-oriented, experienced and motivated Customer Service Representative who is able to out themselves in the customers’ shoes and remain helpful, patient, positive and cheerful.

Responsibilities:

Managing large volume of customer calls
Stay friendly and helpful
Resolve questions and service issues for customers via phone, email and text
Accurately document customer interactions
Determine opportunities for new sales
Sell products to established customers through up-selling and cross-selling
Resolve all inbound and outbound support requests per established guidelines.
Identify and act as a company ambassador at all times
Be professional

Qualifications:

Customer service experience
Demonstrated ability to provide outstanding customer service
Customer-centric
Result-driven
Focus on quality and attention to detail
Good time-management skills
Ability to multi-task
Strong interpersonal and communication skills
Critical-thinker and problem-solver
Ability to work with minimal supervision