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The Conversational Designer is responsible for designing and optimizing end-to-end conversational experiences for chatbots and voicebots. This role translates business goals and user needs into clear, natural, and effective dialogues that deliver meaningful interactions and measurable results. They define conversational strategies, assessment, create conversation flows and scripts, and collaborate with clients and technical teams to ensure high-quality implementations. The Conversational Designer is responsible for the continuous improvement, analyzing performance data and user feedback to improve accuracy, user satisfaction, and key metrics, ensuring a seamless and scalable conversational experience across channels, use cases and knowledge base. It also involves exploring new features, optimizing models and providers, and continuously refining the solution to maximize impact.
Duties and Responsibilities
Collaborate with the team (and in particular Tech/Dev and project manager) to establish the best customer experience to reach the outcomes
Realize the assessment and conversational AI strategy
Responsible for building conversational scenarios and flows
Build proto persona, bot persona and tone of voice and make voice proposal fitting with the brand expectation for Voicebots
Participate actively in the KPI analysis, roadmap and continuous improvement of the bot
Responsible for bot training and gen AI knowledge base reinforcement
Elaborate and maintain in time conversational flows architecture (Miro / X mind)
Elaborate and integrate conversational content based on text
Manage testing, adjust testing protocol model to the project, realize on-going testing of the experience built, identify testers and consolidate testing feedback
Integrate changes or evolutions validated by the client during the run
Qualifications – Education
Must have:
5+ years of experience in conversational design for chatbots, voicebots, or virtual assistants
Strong understanding of user experience (UX) principles and conversational flows
Ability to write clear, natural, and engaging dialogue for different user personas
Knowledge of NLP/NLU concepts and how AI interprets language
Familiarity with conversational platforms (e.g., Cognigy)
Ability to create and maintain dialogue trees, intents, and entities
Collaboration skills to work with developers, AI engineers, and product teams
Testing and iteration skills – ability to test conversations, analyze metrics, and improve flows
Fluent in French & English. Other languages are appreciated
Nice to have:
Experience with voice interfaces and speech technologies (STT/TTS)
Understanding of multilingual or cross-cultural conversational design
Basic coding or scripting skills for integration with AI platforms
Knowledge of analytics tools to track user interactions and performance
Experience with LLMs or generative AI for enhancing conversational responses
Familiarity with accessibility and inclusive design principles
The work environment
• Competitive compensation package.
• Excellent learning and development opportunities
• Growth opportunities within an expanding team.
