Business Analyst

A growing technology company operating in the software and digital services sector, delivering cloud-enabled products and platforms to enterprise and SMB customers. We seek a results-driven Business Analyst to join a remote-first team in Egypt and translate business goals into measurable product and operational outcomes.

Role & Responsibilities

Partner with product managers, engineering, and operations to elicit and document clear business and technical requirements; convert requirements into prioritized user stories and acceptance criteria.
Analyze datasets using SQL and Excel to uncover trends, define KPIs, and provide actionable recommendations to improve product performance and customer experience.
Design and maintain dashboards and visual reports in Power BI or Tableau to surface metrics for stakeholders and inform decision-making.
Manage backlog items in JIRA and maintain knowledge artifacts in Confluence; support sprint planning, refinement, and release activities.
Map, model, and optimize business processes using BPMN/Visio and define success criteria and SLAs for new features and operational changes.
Coordinate user acceptance testing (UAT), collect feedback, and ensure delivered solutions meet requirements and quality standards.

Skills & Qualifications

Must-Have

Bachelor’s degree in Business, Engineering, Computer Science, or related field.
Proven experience as a Business Analyst or similar role with hands-on SQL and Excel skills.
Experience creating dashboards and visualisations in Power BI or Tableau.
Familiarity with Agile/Scrum delivery and working with JIRA and Confluence.
Demonstrated ability to produce clear user stories, functional specifications, and acceptance criteria.
Strong stakeholder collaboration experience across product, engineering, and operations in a remote environment.

Preferred

Professional certification such as CBAP or PMI-PBA.
Prior experience in SaaS, fintech, payments, or digital platforms.
Fluency in Arabic and English for stakeholder communication across MENA.

Benefits & Culture Highlights

Fully remote role with flexible working hours to support work-life balance.
Opportunity to influence product strategy and work cross-functionally in a fast-paced environment.
Support for professional development and certification reimbursement.

Join tocaan as a Business Analyst and help shape data-driven product decisions that deliver measurable business impact across global customers. Apply if you enjoy turning complex problems into clear requirements and actionable insights.

Skills: microsoft excel,jira,platforms,kpi,tableau,confluence,power bi,sql,bpmn