Join our team and build your career with us
Learn and master the company’s claims policies and procedures, work closely with the sales teams in the MENA regions, and be responsible for communicating and training dealers,particularly providing after-sales technical training for key clients (such as large fleets and dealer networks), covering tire kowledge, waranty policies, common troubleshooting.etc.
Handle inquiries and complaints from dealers and end-users in the MENA replacement tire market regarding tire quality,usage, installation, and damage.
Conduct remote or on-site technical diagnosis of tire issues reported from the field, make fair and reasonable judgments, and produce preliminary analysis reports.
Manage and follow up on quality waranty claims processes, including on-site verification, documentation review, preliminary assessment of compliance with warranty policies, and coordinating solutions with headquarters and customers.
In case of emergencies or unexpected situations, conduct on-site inspections, collect data(photos, measurements, tire samples), and prepare detailed technical investigation reports. Serve as the frontline technical contact to assist the company in emergency response and communication.
Regularly collect and report quality-related information of the company’s products in the MENA markets, after-sales trends of competitors, and customer feedback on product and service improvements, accurately relaying this information to the headquarters’quality and technical departments.
For improved tires, communicate with dealers to detemine field testing plans and monitor the test results.
Enhance localized after-sales service capabilities by designing and implementing customized technical training programs for core dealers in each region, assisting and guiding dealers in establishing or improving their own after-sales service teams and processes.
Qualification:
Fluent in English as a working language, with strong listening, speaking, reading, and writing skills; capable of conducting in-depth technical discussions, writing analysis reports, and delivering training in English.
Proficient in using Office software for data analysis and presentations, and able to clearly write technical analysis reports and business emails.
Minimum of 3 years of experience in technical, quality, or after-sales service roles within the tire or automotive parts industry. Direct experience serving the MENA markets is preferred.
Deep understanding of tire structure, manufacturng processes, failure modes, and root cause analysis. Familiarity with tire testing standards and common road test specifications in the MENA markets is preferred.
Knowledge of relevant laws and regulations concening tire safety in the MENA markets.
Strong communication and collaboration skills, with the ability to work effectively with loca lcustomers and Chinese colleagues.
Willingness and ability to undertake frequent long-distance intenational travel.
