Join our team and build your career with us
Ensure customer success in using technical systems and services by efficiently resolving their issues, enhancing customer satisfaction, and directly contributing to subscription renewals, churn reduction, and increasing customer lifetime value through proactive and professional technical support.
Provide advanced technical support to customers via phone, email, ticketing system, WhatsApp, and remote meetings.
Diagnose and resolve issues related to systems, performance, configurations, and technical errors.
Escalate complex issues to the development team and follow up until full resolution and closure.
Document issues and solutions and contribute to building a Knowledge Base.
Collect customer feedback and suggest product improvements.
Handle subscription renewal and upgrade/downgrade requests.
Track subscription expiration dates and proactively notify customers in advance.
Excellent customer communication skills.
Professional, calm, and solution-oriented approach to problem-solving.
Strong ability to persuade and explain technical solutions in simple, clear language.
High level of organization and follow-up accuracy.
Direct communication with customers.
Ability to propose solutions, upgrades, and suitable packages.
Submit recommendations for renewal or cancellation.
Coordinate directly with technical teams without intermediaries.
