Mid-Level Account Manager

Company Description Cretik is a Dubai-based software house, founded in 2020, specializing in bespoke software, mobile applications, UI/UX, websites, and e-commerce solutions. The company serves clients across Egypt, Saudi Arabia, and the wider MENA region, providing tailored digital products that address diverse business needs. Cretik’s professional team focuses on intuitive, visually compelling design to help clients exceed industry standards. By combining technical expertise with creative thinking, Cretik supports organizations in gaining a sustainable competitive advantage in their markets.

Role Description The Mid-Level Account Manager role is a full-time, remote position responsible for managing and growing client relationships across Cretik’s digital product portfolio. In this role, the Account Manager will oversee client accounts, coordinate with internal development and design teams, and ensure project deliverables meet agreed timelines, quality standards, and budget. Day-to-day tasks include gathering and clarifying requirements, preparing proposals and reports, monitoring project progress, and proactively identifying opportunities to upsell or cross-sell services. The Account Manager will handle regular client communications, address inquiries and issues, and support smooth handoffs between sales, project management, and technical teams. This role also involves contributing to process improvements, maintaining accurate account documentation, and supporting the development of best practices for client success.

Qualifications

Client relationship and account management skills, including stakeholder communication, expectation setting, and conflict resolution.
Experience coordinating cross-functional teams (e.g., software development, design, QA) and managing project timelines, scopes, and budgets.
Strong business acumen, with the ability to understand client objectives, identify growth opportunities, and support upselling and cross-selling activities.
Excellent verbal and written communication skills, including the ability to prepare clear proposals, reports, and status updates.
Comfort working remotely, with strong time management, organizational skills, and attention to detail.
Experience in software, digital products, or agency environments in the MENA region is highly beneficial.
Proficiency with CRM tools, project management platforms, and basic data analysis or reporting tools.
Bachelor’s degree in Business, Marketing, Communications, Information Technology, or a related field, or equivalent practical experience.