Customer Relationship Management Specialist

Join our team and build your career with us

🏢 Palm Outsourcing 📁 Customer Support 🎯 Entry level

Job Description

🗓️ Working Days and Hours: Monday to Friday, 9 AM – 6 PM (UK Hours); Potential for Flexible Hours

📍 Location: Remote/Online

💷 Salary Range: Attractive, Top-of-Market Salary (paid in GBP/USD)

At Palm Outsourcing, we don’t just fill seats; we build elite teams. We continuously partner with top-tier clients looking for exceptional international talent.

Opportunity Overview

Our client is a full-service digital marketing agency and HubSpot partner, founded in 2004, with an established in-house team and a growing outsourced delivery function. The HubSpot practice is expanding, making this a high-autonomy role with real scope to own onboarding projects end-to-end.

Role Description

As a HubSpot Specialist, you will lead client onboarding engagements from initial scoping through technical build and final training. You will act as the primary point of contact on client-facing calls, running discovery and training sessions independently. Alongside implementation work, you will handle integrations and configuration across the HubSpot suite while managing multiple concurrent projects.

Key Responsibilities

Onboarding Delivery – Lead HubSpot onboarding projects from scoping through to build and client training.
Client Calls – Run discovery and training calls independently as the primary technical point of contact.
Integrations Work – Handle third-party integrations and technical configuration across CRM, Marketing, and Sales Hubs.
Project Management – Manage multiple concurrent onboarding engagements while maintaining timelines and delivery quality.
Methodology Application – Apply the standard HubSpot onboarding methodology consistently across every client engagement.
Stakeholder Alignment – Translate technical work into clear guidance small business owners can act on.

Minimum Qualifications

English Fluency – Fluent, excellent written and spoken English is mandatory for this role.
HubSpot Experience – Proven implementation experience across HubSpot CRM, Marketing Hub, and Sales Hub.
Client-Facing Skill – Confidence running discovery and training calls with clients independently.
Onboarding Knowledge – Strong grasp of the standard HubSpot onboarding methodology and best practices.
Project Ownership – Track record of owning technical projects end-to-end without daily supervision.
Communication – Ability to explain technical concepts clearly to non-technical business owners.

Bonus Qualifications

HubSpot Certifications – Active HubSpot certifications across relevant Hubs and implementation tracks.
Agency Background – Prior experience delivering client work inside a marketing or CRM agency.
Inbound Knowledge – Broader familiarity with inbound and digital marketing strategy alongside HubSpot.

Benefits

Top-of-the-market pay.
Remote working.
Potential for flexible hours.
Becoming a part of Palm Outsourcing, where your performance is rewarded in long-term job security and continued growth opportunities.

Ready to elevate?

Hit apply, complete your profile, and let the right opportunities come to you.

Job Overview

  • Career Level: Entry level
  • Job Type: Full Time
  • Date Posted: August 4, 2026
  • Application Deadline: 04/09/2026 1:28 pm

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