Join our team and build your career with us
We are looking for a Customer Service Manager to lead the remote reservation team at You+Baby Studio, an all-women photography studio with branches in Dubai, Abu Dhabi and Doha. You will manage a distributed team of agents, maintain service standards across three locations, and build the processes for our expansion across the MENA region.
This is a fully remote role, open to candidates from any location, as long as you can work UAE and Qatar business hours.
Responsibilities
Manage and train the remote reservation agent team
Plan shift rotas and coverage across UAE and Qatar working hours
Monitor response times, booking follow-ups and rescheduling, and keep them within agreed standards
Handle escalated client complaints and complex rescheduling cases
Coach agents on upselling of sessions, products and prints, and track sales results
Report monthly to management on team performance, client feedback and recurring issues
Onboard and train new agents as we expand into new markets
Requirements
3+ years in customer service, including 1–2 years managing a team
Fluent English, written and spoken, Arabic is plus
Experience managing a remote team
Confident with booking systems, CRMs and spreadsheets
Calm and professional with emotionally sensitive clients
Reliable laptop and high-speed internet
Flexible to work rotating shifts, including some weekends
What We Offer
Salary based on your experience and expectations
Fully remote work
30 paid calendar days annually
2 full days off each week on a monthly rotating schedule
Growth opportunities as we expand across the MENA region
