Join our team and build your career with us
Backbone Customer Service is hiring a high-performance Customer Service Agent. This is an A-player role.
We are looking for someone who takes ownership, thinks ahead, communicates clearly, and performs well under pressure. If you want a loose environment with low accountability, this is not the right fit.
What you’ll do:
You will help us deliver excellent customer support for eCommerce brands/dropshipping on Shopify.
Your work will include:
handling tickets professionally and efficiently
solving problems instead of passing them on
communicating clearly and consistently
working inside a virtual office
staying active during working hours
hitting KPIs and improving over time
We value people who ask smart questions, learn fast, and follow through without needing to be chased.
What we’re looking for:
Mandatory: Dutch language
Strong customer service experience
A-player mindset
Reliable, proactive, and coachable
Comfortable working in a virtual office
Able to work independently
Clear written communication
Strong problem-solving skills
Serious about performance and growth
What success looks like:
You stay present and dependable
You respond quickly and professionally
You solve issues efficiently
You communicate clearly with the team
You meet performance targets consistently
You raise the standard around you
Salary & Benefits:
Base salary: €5/hour during the 3-month training period
After training: €6/hour.
Hours: you will gradually build up to full-time hours after onboarding
Performance bonus: up to 20% monthly bonus based on ticket/hour and SLA performance
Unlimited leave days: must be requested and approved 2 months in advance
100% remote
Who should apply? Apply if you are an A-player who wants:
a serious team
clear standards
real responsibility
room to grow
a performance-based environment
How to applying works:
Send us your CV and answer the questions when applying via upwork
After you get through CV selection, we’ll ask you to make a short video about yourself answering some questions
After you get through the video selection, you will have an interview with our COO (English proficiency is tested)
After internal review we will let you know if you’ve made it to the team.
