Join our team and build your career with us
Chekin is a fast-growing hospitality tech company helping property managers automate guest verification, compliance and the full check-in experience. Our support team is the face we show to every customer, and we are raising the bar on how technical, fast and reliable that experience is.
About the role
We are looking for a Technical Support Specialist who is comfortable going beyond surface-level troubleshooting. You will be the first point of contact for our customers and also the person who can read an API response, understand an integration and explain a technical issue clearly. This is a hands-on role for someone who enjoys solving real problems, not just forwarding them.
What you will do
Resolve customer issues via email, chat and phone with empathy and speed, always matching the customer’s language.
Troubleshoot technical and integration-related issues, including API behaviour, webhooks and third-party connections (PMS, payments, etc.).
Use our internal tools and dashboards to diagnose problems and track SLAs.
Document solutions and recurring issues to help the whole team resolve faster.
Share customer feedback and patterns with product to drive improvements.
Cover one weekend per month as part of the support rotation.
What we are looking for
Technical aptitude: you can read and understand API requests and responses (REST, JSON), interpret error codes and follow an integration end to end. Prior experience with API-based products or tools like Postman is a strong plus.
Languages: fluent Spanish and English are mandatory. A third European language (Italian, French, German) is a strong plus.
Time zone and availability: based in the EMEA region, with full availability to cover our core support hours consistently and reliably.
Commitment and ownership: you take responsibility for your tickets end to end, communicate proactively when something changes, and respect agreed schedules. We value reliability as much as skill.
Problem-solving: a natural troubleshooter who investigates before escalating.
Startup mindset: comfortable in a fast-moving environment, taking initiative to improve our processes.
What we offer
The opportunity to grow in a fast-scaling company in the travel and proptech space.
A collaborative, supportive team with clear processes and goals.
Real professional growth on both the technical and customer support side.
Remote-friendly setup within EMEA hours.
If you like solving technical problems and being the reason a customer has a great experience, we want to talk to you.
