Join our team and build your career with us
Go Physical Therapy NY is committed to enhancing mobility, reducing pain, and improving overall well-being. Our team of experienced doctors delivers personalized care, tailoring treatments to meet the unique needs of each patient. Whether recovering from an injury, undergoing post-surgical rehabilitation, or striving to enhance physical performance, we provide expert support to help individuals achieve their wellness goals. At Go Physical Therapy NY, we are passionate about making a positive difference in the lives of our patients.
Role Description
This is a full-time remote role for a Virtual Front Desk Representative. The position involves performing receptionist duties such as managing phone calls, scheduling appointments, handling inquiries, and maintaining an efficient and welcoming virtual front office. The role also includes delivering excellent customer service, communicating clearly with patients, and utilizing computer systems for data entry and record-keeping. The Virtual Front Desk Representative serves as a vital link between patients and practitioners to ensure a seamless patient experience.
Qualifications
Strong Phone Etiquette and experience handling receptionist duties, including scheduling and managing appointments
Excellent Customer Service and Communication skills to address patient inquiries, concerns, and requests
Proficient Computer Literacy to work with scheduling software, data entry systems, and virtual conferencing tools
Ability to multi-task and prioritize in a remote working environment
Previous experience in healthcare or physical therapy settings is a plus
High school diploma or equivalent; additional certifications in administration or customer service are advantageous
