Customer Success Manager, Global Markets

Job Description

Location: Remote (For covering US, Europe, Middle East time zones)

Reports to: Head, Customer Success

Employment Type: Full-time Compensation: Competitive; aligned to experience and market benchmarks

About OptimizeGEO

OptimizeGEO.ai is our flagship product that helps brands stay visible and discoverable in AI‑powered answers. Unlike traditional SEO that optimizes for keywords and rankings, OptimizeGEO operationalizes GEO principles ensuring brands are mentioned, cited, and trusted by generative systems (ChatGPT, Gemini, Perplexity, Claude, etc.) and answer engines (featured snippets, voice search, and AI answer boxes).

Founded by industry veterans Kirthiga Reddy (ex‑Meta, MD Facebook India) and Saurabh Doshi (ex‑Meta, ex‑Viacom), Company is backed by Micron Ventures, Better Capital, FalconX, and leading angels including Randi Zuckerberg, Vani Kola and Harsh Jain.

Role Overview

Drive customer outcomes and revenue growth for OptimizeGEO, a category-defining platform at the intersection of AI-powered search, SEO intelligence, and marketing performance. You’ll own the full customer lifecycle from onboarding to expansion, ensuring enterprise and mid-market clients realise measurable ROI and treat OptimizeGEO as strategic infrastructure.

What Success Looks Like (First 12 Months)

Retention: Maintain 95%+ gross renewal rate across your portfolio
Adoption: Drive active usage across markets and languages
Expansion: Identify and close upsell opportunities in collaboration with Sales
Advocacy: Generate case studies, testimonials, and referrals Impact: Customers articulate clear ROI tied to search visibility and revenue influence

Key Responsibilities

Own onboarding, activation, and ongoing success for enterprise/mid-market

accounts

Translate platform insights into actionable marketing and SEO strategies
Conduct executive-level Quarterly Business Reviews focused on outcomes, not

metrics

Proactively identify risks, expansion opportunities, and product feedback
Manage escalations with urgency and professionalism across global time zones
Build scalable playbooks for onboarding, renewals, and regional rollouts
Partner cross-functionally with Sales, Product, and Support teams

Experience

What We’re Looking For

3-7 years in Customer Success, Account Management, Digital Marketing, or

Consulting

Proven track record in B2B SaaS, preferably MarTech, SEO platforms, or analytics

tools

Experience supporting global, multi-stakeholder accounts (bonus: agency + SaaS

background)

Technical Skills

Strong understanding of SEO, search behaviour, and digital discovery
Familiarity with AI-powered search, LLMs, and generative engine optimisation (GEO)
Proficiency in using GA4 and Google Search Console to map “Zero-Click” visibility

and AI-attributed traffic back to tangible business outcomes.

Expert at interpreting fragmented data trends to build compelling, executive-level

narratives that prove ROI.

Ability to translate platform insights into actionable marketing strategies for clients.
Understand referral source tracking, UTM & link analysis, branded search volume, direct site traffic patterns and conversion lift/rate analysis for effective story-telling

Core Competencies

Customer obsession: Deep empathy for marketers and growth teams
Strategic thinking: Focus on outcomes over tasks; reframe challenges as

opportunities

Commercial acumen: Understand renewals, expansions, and lifetime value
Executive communication: Credible, clear, and structured, comfortable with C-suite

stakeholders

Ownership mindset: High initiative, low ego; thrives in ambiguity

Nice to Have

Experience with multi-region, multi-language marketing teams
Knowledge of MarTech stacks, CMS integrations, or API-based workflows
Fluency in languages beyond English (Spanish, French, German, or Arabic a plus)

Why OptimizeGEO?

Join a mission-critical team building the future of AI-driven search and discovery. Customer Success at OptimizeGEO isn’t a support function—it’s a revenue driver and strategic partner shaping product roadmap and market positioning.

What we offer:

Competitive salary + performance-based bonus
Equity in a fast-growing MarTech innovator
Comprehensive health, dental, and vision coverage
Flexible PTO and remote-first culture
Professional development budget

Equal Opportunity:

OptimizeGEO is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.