Join our team and build your career with us
Helping people comes naturally to you—and you can do it seamlessly in both French and English. If you’re ready to bring your communication skills, empathy, and problem-solving mindset to a global team, we’d love to meet you.
What You’ll Do
As a French-English Customer Support Associate, you’ll assist customers from French-speaking regions through voice calls and live chat. You’ll answer questions, resolve concerns, and make every interaction feel professional, clear, and friendly—whether it’s helping track an order, explain a product, or fix an issue.
This isn’t just about responding to tickets—it’s about creating positive experiences, building trust, and ensuring customers feel valued and understood.
Your Day-to-Day
Deliver timely, friendly, and accurate support in French and English via calls and chat
Troubleshoot customer issues and guide them through solutions step-by-step
Log all customer interactions accurately
Identify trends and share feedback to improve processes
Collaborate with your team to stay updated on priorities
Represent the brand with care, professionalism, and patience
What We’re Looking For
Fluency in French and English (spoken and written)
At least 1 year of customer service experience (remote, e-commerce, or tech support preferred)
Experience with bilingual customer support is an advantage.
Experience with tools like Zendesk, Gorgias, Shopify, or similar platforms is a plus!
Calm under pressure and solution-oriented
Strong attention to detail and a genuine desire to help people
Comfortable working remotely and collaborating with a distributed team
What You’ll Need
Laptop or desktop with an i5 processor or higher
Stable internet connection (15 Mbps upload/download or faster)
A quiet, dedicated workspace for calls
Perks & Benefits
Permanent remote work—work from anywhere
Competitive pay with annual reviews
Paid time off to recharge
Monthly health stipend
Performance bonuses based on KPIs
A team that values growth, accountability, and human connection
Why Join Us?
We believe customer support is about people, not just processes. When you join us, you’ll be part of a team that values fairness, open communication, and career growth. We’ll support you so you can bring your best to our customers every day.
